Do I need an account to place an order?
No, you can check out as a guest.
Creating an account is optional and allows you to track your orders and manage your details more easily.
Can I change or cancel my order?
If your order hasn’t been processed yet, we’ll do our best to assist.
Please contact us as soon as possible at customercare@solkinis.com.
Once an order has been processed or shipped, it can no longer be modified or canceled.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Klarna (where available)
Available payment methods may vary depending on your country, device, or browser.
Is my payment secure?
Yes. All transactions are securely processed using encrypted technology to ensure your personal and payment information is protected.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation email once your order has been placed.
Shipping & Delivery
Where do you ship to?
We currently ship to addresses within the United States only. Shipping destinations may be expanded in the future as our services continue to grow.
Do you charge for shipping?
Standard shipping is US$6.90.
Enjoy free shipping on orders of US$99 or more.
How long does shipping take?
Processing takes 1–3 business days.
Delivery takes approximately 7–12 business days after dispatch.
You’ll receive a shipping confirmation email once your order is on its way.
During peak periods or holidays, slight delays may occur.
Do you offer expedited shipping options?
At this time, we do not offer expedited shipping.
We are working to introduce faster options in the future.
Will I receive tracking information?
Yes. Once your order has been shipped, you’ll receive an email with tracking details.
You can use this link to monitor your delivery status. Please allow 1–2 days for tracking updates to become active.
What happens if my package is delayed or lost?
Once your order has been shipped, it is handled by the carrier.
If your package appears delayed, we recommend allowing a few additional days for delivery.
If your tracking shows “delivered” but you haven’t received your package, we suggest first contacting your local carrier for assistance.
If the issue persists, please reach out to us and we’ll do our best to help.
What is your return policy?
We accept returns within 30 days of delivery for eligible items.
We understand that sometimes things don’t work out — if you have any concerns, feel free to reach out to us and we’ll do our best to help.
What items are eligible for return?
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- Free from stains, odors, or signs of wear
- With original tags attached
- With hygiene liners intact
Can I choose different sizes for the top and bottom?
At this time, most of our bikini sets are sold in fixed sizes and cannot be mixed.
If you’re between sizes, we recommend choosing the size that best fits your larger measurement for a more comfortable fit.
How do I start a return?
Please contact us at customercare@solkinis.com with your order number and reason for return.
We’ll guide you through the next steps.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the issue.
We’ll resolve it as quickly as possible.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 10 business days.
Refunds will be issued to your original payment method.
How do I choose the right size?
We recommend referring to the size guide on each product page.
If you’re between sizes, we suggest choosing the size that best fits your larger measurement for a more comfortable fit.
If you’re unsure, feel free to reach out — we’re happy to help.
Are your swimsuits true to size?
Most of our pieces fit true to size, with a focus on comfort and natural movement.
Can I mix sizes for top and bottom?
At this time, most of our bikini sets are sold in fixed sizes and cannot be mixed.
We are working on offering mix-and-match options in the future.
Will the fabric stretch?
Yes. Our fabrics are designed with stretch to provide a comfortable, flexible fit that adapts to your body.
Will this suit be flattering?
Our designs focus on clean lines and balanced cuts that naturally complement the body, without over-structuring.
Still Need Help?
If you couldn't find the answer you're looking for, we're here to help.
Email us at customercare@solkinis.com, and our customer support team will get back to you within 1–2 business days.